This ERTICO Cookie Notice (version 1.1) is effective as of 15 July, 2020.
ERTICO aims to make your online experience and interaction with our website as informative, relevant and supportive as possible. One way of achieving this is to use cookies or similar techniques, which store information about your visit to our site on your computer. We feel that it is very important that you know what cookies our website uses and for what purposes. This will help protect your privacy, while ensuring our website’s user-friendliness as much as possible. Below you can read more about the cookies used by and via our website and the purposes for which they are used. This is a statement about privacy and our use of cookies, not a contract or agreement.

Cookies are small text files that are stored on your computer’s hard disk when you visit certain websites. At ERTICO we may use similar techniques, such as pixels, web beacons etc. For consistency’s sake, all these techniques combined will be named ‘cookies’. As a rule, cookies will make your browsing experience better, more efficient, to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications such as Google Analytics. These indirect cookies are similar to direct cookies but come from a different domain (non-ERTICO) to the one you are visiting.

ERTICO takes privacy and security very seriously, and strives to put our website users first in all aspects of our business. ERTICO utilises cookies to help you to get the most out of the ERTICO website.

Please be aware that ERTICO currently does not make use of a technical solution that would enable us to respond to your browser’s ‘Do Not Track’ signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable our cookies in your browser settings, you may find that certain sections of our website(s) will not work.

You can find further information on how to alter your cookie settings for the browser that you use from the following list:

On the ERTICO pages, Flash cookies may also be used. Flash cookies may be removed by managing your Flash Player settings. Depending on the version of Internet Explorer (or other browser) and media player you use, you may be able to manage Flash cookies with your browser. You may manage Flash Cookies by visiting Adobe’s website. Please be aware that restricting the use of Flash Cookies may affect the features available to you.

We use cookies to personalize content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the cookie notice on our website.

Learn more about who we are, how you can contact us and how we process personal data in our privacy policy or send us an email at
Your consent applies to the following domains:

Your current state: Use necessary cookies only.
Your consent ID: J6nCHeguIxBRSyDNO+vxVcDmj8C5hU+LJlIWCJHMP8aoscu2+Jj63g==Consent date: Friday, May 29, 2020, 10:02:50 AM GMT+2
Change your consent

X Necessary
These cookies ensure that the website functions properly
Make sure the website looks consistent.
Providing secure log-in.
Passing on information from one page to the next, for instance if a long survey is being filled in or if you need to fill in a large number of details for an online order
Storing preferences such as language, location, the number of search results to be displayed etc.
Storing settings for optimal video display, such as buffer size and your screen’s resolution details
Reading your browser settings so that we can display our website optimally on your screen
Locating misuse of our website and services, for example by recording several consecutive failed log-in attempts
Loading the website evenly so that it remains accessible
Offering the option of storing log-in details so that you don’t have to enter them every time
Making it possible to place a reaction on our website
Social Media
These cookies allow you to connect to your social networks and read reviews
Logged-in users of selected social media to share and like certain content from our website directly
Allowing you to share pages with social networks
Allowing you to post comments
These cookies allow us to analyze site usage so we can measure and improve performance of our site
Allowing us to improve the user experience
Keeping track of the number of visitors to our web pages
Keeping track of the length of time that each visitor spends on our web pages
Determining the order in which a visitor visits the various pages on our website
Assessing which parts of our site need to be improved
Optimising the website
These cookies are used to help better tailor advertising to your interests, both within and beyond the ERTICO website.
The websites to record your visit and, as a result, to assess your interests
A check to be run to see if you have clicked on an advertisement
Information about your surfing behavior to be passed to other websites
Third-party services to be used to show you advertisements
More interesting advertisements to be displayed on the basis of your social media usage
Keeping track of which advertisements you have already been shown so that you are not always shown the same ones
Keeping track of how many visitors click on the advertisement
Even if such cookies are not used, however, you may still be shown advertisements that do not utilize cookies. These advertisements can, for instance, be modified according to the content of the website.

Previous versions of this Cookie Notice can be found here.

Necessary (23)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
__cf_bm [x2] Zendesk
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP
__cfduid Cookiebot Used by the content network, Cloudflare, to identify trusted web traffic. 29 days HTTP
__cfruid [x2] Zendesk
This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP
__RequestVerificationToken Cookiebot Helps prevent Cross-Site Request Forgery (CSRF) attacks. Session HTTP
_gh_sess Github Preserves users states across page requests. Session HTTP
_help_center_session Zendesk Preserves users states across page requests. Session HTTP
_zendesk_session Zendesk Preserves users states across page requests. Session HTTP
_zendesk_shared_session [x2] Zendesk
Preserves users states across page requests. Session HTTP
_zendesk_thirdparty_test Zendesk Tests whether the website user’s browser allows third party cookies. Session HTTP
ARRAffinity Cybot Used to distribute traffic to the website on several servers in order to optimise response times. Session HTTP
ASP.NET_SessionId [x2] Cookiebot Preserves the visitor’s session state across page requests. Session HTTP
ASPXAUTH Cookiebot Identifies the user and allows authentication to the server Session HTTP
CookieConsent [x4] Cookiebot Stores the user’s cookie consent state for the current domain 1 year HTTP
logged_in Github Registers whether the user is logged in. This allows the website owner to make parts of the website inaccessible, based on the user’s log-in status. 1 year HTTP
ZD-suid [x2] Zendesk Unique id that identifies the user’s session. Persistent HTML
Local Storage
Preferences (6)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Name Provider Purpose Expiry Type
CookieConsentBulkSetting-# Cookiebot Enables cookie consent across multiple websites Persistent HTTP
Local Storage
userlang Cookiebot Remembers the user’s selected language version of a website. 1 year HTTP
ZD-automaticAnswers Zendesk Used in context with the Zendesk Answer Bot function – This function sets an account-ID, in order to identify users upon support-requests and detect whether an existing help-article is relevant. Persistent HTTP
Local Storage
ZD-settings Zendesk Arbitrary and anonymous settings for the user’s preferences when browsing a Zendesk knowledge base. Persistent HTTP
Local Storage
ZD-store [x2] Zendesk Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent HTTP
Local Storage
Statistics (17)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
_ga [x4] Google Tag Manager
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP
_gat [x2] Google Used by Google Analytics to throttle request rate 1 day HTTP
_gid [x4] Google Tag Manager
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP
_octo Github Pending 1 year HTTP
Collect Google Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel Tracker
Zendesk Registers statistical data on visitors’ behaviour on the website. Used for internal analytics by the website operator. Persistent HTTP
Local Storage
ZD-buid [x2] Zendesk Unique id that identifies the user on recurring visits. Persistent HTTP
Local Storage
ZD-currentTime [x2] Zendesk Registers the date and time for the user’s latest visit to the website. Session HTML
Local Storage

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